Replacement of ordered goods is carried out after a request for replacement has been requested by e-mail or telephone no later than 14 days from the date of receipt of the goods.
All shipping costs at the time of delivery/exchange/cancellation of the shipment at the expense of the customer.
In cases of exchange or return of delivered goods, the items should be returned in preserved commercial condition, with intact original packaging and accompanied by the original documents – invoice or goods receipt, receipt.
The goods, subject to exchange or return, are sent by the customer to the address: Asenovgrad, Econt office, Tsar Ivan Asen II” №125 for KPNC OOD.
When the customer wishes to exchange or return the goods, the transport costs to the specified address are at his expense.
Refund of paid amounts: The refund is made by bank transfer, to an account specified by the customer in the return form, or sent by email.
Kpnc-stone.com has the right not to refund the amount paid if at least one of the specified conditions for returning goods is violated.
The form for refusal to purchase from the KZP:
https://kzp.bg/standarten-formulyar-za-uprazhnyavane-pravo-na-otkaz-pri-online-pokupki
You can also use our form:
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Sample Waiver Form:
I/We* declare that we renounce the contract:
For sale of the following goods*:
For the provision of the following services*:
Ordered at*/Received at*:
Username(s):
Address of user(s):
Signature of user(s) only if form is mailed:
Date
*Please delete the unnecessary.